Refund Policy

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Refund Policy for Sam's Mercantile, LLC
Last Updated: December 2024

At Sam's Mercantile, LLC ("we," "us," or "our"), we strive to ensure customer satisfaction. Please review our refund policy to understand how we handle returns, refunds, and exchanges.

Non-Refundable Items
Custom-made or personalized goods are non-refundable. This includes any items specifically tailored to your specifications or personalized with unique designs.

Eligibility for Returns and Refunds
For all other products, the following conditions must be met to qualify for a refund:

• The item must be unused and in its original packaging.
• The return must be initiated within 14 days of delivery.
• Customers are responsible for the cost of return shipping.

Refund Process
Refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow 7 business days for the refund to be processed.

Proof of Purchase
To process a refund, you must provide proof of purchase, such as a receipt or order confirmation email.

How to Initiate a Return
To initiate a return or refund, please contact us at refunds@SamsMercantile.com. Provide your order number, details of the item(s) you wish to return, and the reason for the return. We will respond with further instructions.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at refunds@SamsMercantile.com within 7 days of delivery. Include a description of the issue and, if possible, attach photos of the damage. We will work with you to resolve the issue promptly.

Exclusions
This refund policy does not cover:

• Items returned outside of the specified return window.
• Items that are used, damaged, or not in their original packaging (unless they arrived defective).
• Shipping costs, unless the item was defective or incorrect.

Thank you for shopping with Sam's Mercantile, LLC. If you have any questions about this policy, please contact us at refunds@SamsMercantile.com.